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The Ecommerce Alley
Trying to scale your ecommerce business is tough. Not only that, but staying profitable in the process is even tougher. Hosted by Josh Coffy every Monday, The Ecommerce Alley podcast provides strategic insights on how to grow your people, profits, and impact. From marketing to leadership & operations, you’ll get inspiration and insights that can’t be found anywhere else – but in The Alley.
The Ecommerce Alley
TEA 155: How To "Bump The Lamp" & Keep Customers For Life (LIVE From The MPM Orlando Intensive)
This episode is from a live 3-day intensive we held for our Max Profits Mentorship clients at Walt Disney World.
Learn how small, thoughtful details can create unforgettable customer experiences that build loyalty and drive repeat business.
In this episode, Josh explores the concept of “bumping the lamp”—going the extra mile in ways customers may not even notice, but that make all the difference.
It's how you can turn one-time buyers into lifelong fans by obsessing over every interaction, creating value, and crafting a service experience that leaves a lasting impact.
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